Servicing

Protecting the Future of Your Property

Installation of your wastewater septic system is just the beginning.

As a homeowner, it is your responsibility to maintain your wastewater system, this helps to ensure the protection of your property, family, neighbours, and our shared backyard.

Servicing should be done by a suitably qualified service technician such as the experts on the WaterFlow team. Since servicing only takes place once every 6-12 months (and some systems require even less maintenance) there are things you can do in between to ensure the system is working at its best.

What Can You Do?

Clean Your Septic Outlet Filter On traditional septic systems and the septic stage of an aerated system, there will be an outlet filter.

This stops small, suspended particles from progressing through the tanks and blocking any further filters or the irrigation system.

Typically, there will be a 100 or 150mm pipe poking out of the ground at the outlet end of your septic tank. After removing the cap, you should see a filter down in the pipe, it will have a handle at the top. Remove this filter by pulling on it (you may want gloves), it could require some effort due to rubber seals around the filter.

Once removed, hose off the build-up on the filter and replace it in the tank; be sure to push it all the way down.

Flush Your Irrigation The irrigation system can become compromised if it begins to block with fine particles or bacteria that have passed through the system.

If some lines are blocked, it will put pressure on the rest of the irrigation system and can cause ponding or runoff of water. More serious blockage puts pressure on the discharge pump leading to extra wear and tear and eventual pump failure (normally just after the warranty has run out…).

To flush the lines, simply open the taps and run fresh water into the pump chamber at the end of the Wastewater Treatment System. This allows fresh water to pass through the lines, purging contaminants out the end of the lines. Some irrigation systems will have provision for connecting a hose, rather than putting water into the pump chamber.

All irrigation systems will have flushing points somewhere, normally at the end of the irrigation lines; you can learn more about this here:

Land Application
Protect Your Irrigation System As previously mentioned, blockage in the irrigation system can lead to pump failure.

To prevent this, it is important your irrigation is protected; heavy stock such as cows can crush or puncture lines, vehicle traffic can also crush the lines and compact the soil around them.

Be sure to keep the area fenced from stock and vehicle traffic or block the access in some way.

Watch What Goes Down the Drain Every onsite wastewater system relies on a biological process to breakdown and treat your waste, whether it be worms in a vermiculture system or bacteria in an aerated system or septic tank.

Please avoid:

  • Excessive fat
  • Grease
  • Strong acids (citrus cleaners, or commercial cleaning products)
  • Strong alkalis
  • Oil, paint, and other toxic chemicals
  • Excess milk (common when rearing calves or lambs)

Without being ridiculous, your treatment system prefers a fairly neutral pH. Cleaners in moderation won’t kill everything, as they will be diluted by the volume of water going down the drain; but it is important to be mindful of your microscopic friends outside.

Downloads

Specifications and product details

Please find details and specifications for download below.

Econotreat Home Owners Guide
EconoTreat Alarm Checklist
NaturalFlow Home Owners Guide
NaturalFlow Alarm Checklist
Biolytix Alarm Checklist

Projects

We’re in 6,000+ backyards around Aotearoa New Zealand

At WaterFlow we work across the country recommending and installing smarter wastewater and sewage systems, for a cleaner New Zealand.

Whether it’s upgrading a water tank or installing a new water system, we always offer bespoke solutions designed to fit your environment and lifestyle. Take a look at our recent projects to be inspired.

Potaka School: Future-proof infrastructure

Full wastewater solution delivered in less that six months

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Waipapa Warehouse gets a flexible wastewater system

From overflowing to future-proof with Econotreat
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Muri Lagoon, Rarotonga

Together with Government initiatives to improve the sanitary situation at Muri to date almost 100 Biolytix tanks are in operation on Rarotonga all helping to minimise the threat of lagoon contamination.

South Pacific Paradise
20 September 2024
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Family Home

The EconoTreat was perfect for this family home. With higher volumes of waste and council requirements of secondary treatment, they needed a system that would provide a consistently high treatment.

Residential
14 December 2023
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Soneva Jani & Soneva Fushi

The award-winning resort truly defines the essence of barefoot luxury. 33 Biolytix systems help to keep it clean and healthy.

Luxury Resort
20 September 2024
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Packhouse Accomodation

With large seasonal fluctuations, this kiwifruit packing facility needed capacity for peak season staff. A custom designed system by WaterFlow met the requirements for the project, with the capacity to process up to 54,000L per day.

Commercial
14 December 2023
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Vunabaka, Fiji

Green technologies and designs are utilised throughout the resort including the selection of Biolytix for wastewater treatment.

Residential and Hotel Development
28 August 2024
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Rural Oasis

The Naturalflow NF8000 System was used in this piece of paradise. The landscaping gives it a tropical feel, as you step through to the pool for some quality time out.

Residential
14 December 2023
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Bahá’í – Henderson

With major upgrades to the building and facilities, the Spiritual Assembly of the Bahai’s was in need of an upgraded wastewater system.

Marae & Light Commercial
01 December 2023
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Otamatea Marae

Struggling to have enough water to sustain the events, we were asked to upgrade the water tanks and drainage. With an additional four 25000L tanks, they aren’t likely to run out any time soon!

Marae & Light Commercial
14 December 2023
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Servicing

Protecting the Future of Your Property and our Shared Backyard
At WaterFlow we are with you from start to finish – and beyond. Once installation has finished, we are still on hand to provide, maintenance, support and servicing.

Discover ways to maintain your systems in between servicing and how to contact our expert service technicians.

Trade

All you need from first inspection to post-install support

For trade professionals, working with WaterFlow means gaining a reliable lifelong partner committed to achieving project success, and a team that values collaboration, precision, and timely execution.

It all starts with your site

Get a free site assessment

Your land and disposal field call the shots, and we’re here to find the perfect wastewater match for your patch.

Not sure what fits your backyard? Let us take a look.

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